An EOB is a document sent by your insurance company to let you know that it has processed a claim for healthcare services on your behalf or for a covered family member. THE EOB IS NOT AN INVOICE OR BILL and is simply an explanation of charges. After the physician ordered a test, MedArbor performed […]Read More
A. The Medicare program typically requires MedArbor to accept whatever amount Medicare pays (known as the Medicare allowable fee) as payment in full. If you are a Medicare beneficiary, you may be responsible for a 20% coinsurance payment as indicated by the Medicare Professional fee schedule. The majority of patients have either supplemental insurance (also […]Read More
A. You are only responsible for the amount that you owe based on your health insurance plan and its determination of the allowed payment amount. For example, the total billed to an insurer is $1,000.00, the in- network allowed amount determined by the insurer is $600.00, $525.00 of which was covered and paid by the […]Read More
Q. I received an invoice/bill and I don’t understand the details. I don’t understand my bill. What should I do?
A. Please contact our Billing Department at 1-888-590-0808 Ext. 798. One of our billing specialist will be able to assist.Read More
A. Certain insurance companies may pay your claim by sending a check directly to you as the insured. This check is the insurance company’s payment for laboratory testing performed by MedArbor will bill you for the amount paid to you by the insurance company. If you receive a check, paid to you on our behalf, […]Read More
A. Yes. If a patient can demonstrate financial hardship, he or she may qualify for a discount on, or waiver of patient payment responsibilities. You can learn more about our Financial Assistance Policy by contacting our Billing Department.Read More